Get in touch
Email tomj9243@gmail.com and we will get back to you. For a bug report, it helps enormously if you include your iPhone model, iOS version, and what you expected to happen.
Frequently asked
Where is my data?
On your iPhone. HomeKeep has no account and no server, so there is nothing to log into and nothing for us to lose. If you uninstall the app, your data goes with it — so export a home report first if you want a copy. Pro lets you export from Settings.
I deleted the app. Is my data recoverable?
Not by us, because we never had it. This is the trade-off of a local-only app: your data is private, but you are the one responsible for keeping a copy.
My purchase disappeared after reinstalling.
Open Settings → Restore purchases. Purchases are tied to your Apple ID, so restoring brings Pro back. If that does not work, contact us and include the Apple ID email used for the purchase.
Why do I only get one reminder a week?
Because a wall of alerts is how people end up disabling notifications altogether. You get one weekly digest by default. If you would rather be reminded on every due date, change the reminder style in Settings to Detailed.
Something is wrong with the maintenance advice.
Please tell us — we would genuinely like to hear it. Include the task name and your reasoning, and ideally cite the manufacturer's guidance. Guidance that is wrong for your equipment is a real problem for us, not you.
Why are some of my tasks locked?
A typical home matches more recommended tasks than the free plan includes. The rest stay in your home's plan and can be unlocked at any time with Pro — nothing is deleted.
Can I use HomeKeep without an internet connection?
Yes, completely. Everything except purchasing works offline.